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Delivery Information

Delivery throughout UK, Europe and Highlands and Islands.

Payment & Security

WE WILL BE TRADING ONLINE SOON - PLEASE CALL STORE TO ORDER 01292 262622

Our Delivery Service

At Rotherwoods we aspire to offer our customers a delivery experience which is efficient and hassle-free. This is why we have selected the best specialist removal teams in the country to carry out your delivery. If delivery is within Scotland then our own delivery men will make the delivery to your home. They are excellant men who will unpack and place all items in the room of your choice. If delivery is being made to England then we use a fantastic delivery company who will also give the white glove service. For Highlands and Islands we will deliver the goods to the depot of the carrier that operate in these areas. This keeps the cost and timescale down for the customers as the services are going there just about every day. For european deliveries we will send our own delivery men who again will set up the furniture for you. If the items are small then we will use an appropriate carrier. A quote can be given for all European deliveries.

Once your order is ready to be despatched you will be contacted by our distribution department who will book a day with you. If you are unable to take on that particular day it will be put back into the distribution to be re-organised. We will try and offer you an alternative day as soon as we can. We can offer an am or pm slot depending on the delivery run and can call on a landline or mobile up to an 1 hour before delivery so that you can make sure someone is there. We recommend that the person responsible for the delivery is the buyer of the furntiure where possible as they will be asked to check the goods and sign for them as in good condition.

We are unable to give exact time slots as driving times vary and deliveries to customers addresses can take longer than expected on occasions. We understand customers work but they must make time to receive delivery of their order.

Shipping and Handling

We currently deliver with the UK and European Countries.

Whilst we make every endeavour to adhere to delivery times, unfortunately Rotherwood Furniture cannot be held liable for any delay in delivery beyond the suppliers control.

Please be aware that delivery charges/surcharges may apply. For more information see our delivery page.

In Summary:

Preparing for furniture delivery
It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space then we are unable to take the items back.

In order to ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle free delivery.

Measure the height and width of any hallways and door accesses, as well as the entry clearance.
Check the dimensions of the furniture in order to ensure the items will fit.
Clear plenty of space to allow for the delivery and any packaging materials.
Check the front door measurement, hall, and turn on stairs.

We have been selling some of our ranges for over 10 years and we can help if you are worried that it will not fit! Please email us with any questions regarding access or call us on 01292 262622 and we will help as much as we can.

We will unpack and present your furniture in the room of your choice and remove all packaging materials from your home ready for your inspection and satisfaction sign off. You must ensure that you or a nominated adult is available at the point of delivery to check and sign for goods delivered. Any marks, stains, scratches, dents, punctures, rips, tears or patent defects, that are obviously and reasonably visible with such an inspection must be reported to the delivery drivers immediately who will contact our after sales team on their return to seek further guidance. Any defects not identified at point of delivery must be reported through to our store within 24 hours of receipt of goods. You may be asked to provide photographic evidence to support your claim, which will assist us to quickly help with the situation.

All our items will come either boxed or blanket wrapped. If the delivery men decide that indeed the box is dirty (sometimes with dust) they may remove this inside the delivery vehicle especially if it is a mattress which will be unwrapped at the bottom of the stairs on a blanket. If customers are receiving wardrobes then they normally come dismantled for handling purposes and our men will build these on site. Customers must make sure that there is adequate room for building purposes as they need 12foot square area to work in.